Shipping policy

Shipping Policy

This policy outlines how orders are shipped, where we currently deliver, and what to expect after you place an order with Custom Gloves.

1. Shipping Locations

At this time, we ship exclusively within Canada. Our checkout is currently only able to process orders with a Canadian shipping address.

If you are located in the United States or another country and are interested in placing an order, please contact us directly before ordering. Depending on your location, order size, and other factors, we may be able to arrange shipping outside of Canada on a case-by-case basis.

2. Processing Times

Because our gloves are custom branded to order, please allow 7 business days for production before your order ships. Processing times may vary depending on order size, customization complexity, and current order volume.

If you have a specific deadline for your order (an event, a company launch, etc.), please contact us before ordering so we can confirm whether it's achievable.

3. Shipping Times & Carriers

Once your order has shipped, delivery times will vary depending on your location within Canada and the shipping method selected at checkout. Estimated delivery times will be provided at checkout based on your address.

4. Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking information to update after receiving this email.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any applicable shipping fees will be displayed before you complete your purchase.

6. Lost or Delayed Shipments

While we make every effort to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, customs (where applicable), or circumstances outside our control. If your order appears significantly delayed or you believe it may be lost in transit, please contact us and we'll help track down the issue.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible; we may be able to correct it before the order ships.

8. Contact

If you have questions about shipping, delivery, or an order in transit, reach out to us at sales@customgloves.ca or 587-210-5520.