Refund policy

Thank you for shopping with Custom Gloves. Please read this policy carefully before placing an order, as it outlines the terms under which returns, exchanges, and refunds are handled.

1. Custom Products

All gloves sold through this store are custom manufactured to order, branded with your logo via pad print or deboss marking. Because each order is produced specifically to your specifications, including sizing, marking method, and logo placement, all sales are final once an order has been placed and production has begun. We do not accept returns or exchanges for custom orders under normal circumstances.

We strongly encourage customers to carefully review all order details, including glove size, quantity, marking method, and logo placement, before completing checkout. If you have any questions about sizing, logo compatibility, or artwork suitability prior to ordering, please contact us. We're happy to help you confirm these details before production begins.

2. Defective or Incorrect Orders

While we do not offer returns or exchanges for change-of-mind, sizing errors submitted by the customer, or similar reasons, we do stand behind the quality of our work. If your order arrives damaged, defective, or does not match what was confirmed at the time of ordering (for example, incorrect logo, marking method, or item shipped), please contact us within 30 days of receiving your order.

Each situation will be reviewed individually. Depending on the circumstances, resolutions may include a replacement, partial refund, or other remedy at our discretion. We are committed to working with customers in good faith to resolve legitimate issues with an order.

3. How to Report an Issue

To report a problem with your order, please contact us at sales@customgloves.ca with your order number, a description of the issue, and photos where applicable. This helps us resolve your concern as quickly as possible.

4. Cancellations

Because orders enter production shortly after purchase, cancellation requests may not be possible once an order has been placed. If you need to cancel or make changes to an order, contact us as soon as possible and we will accommodate this where production has not yet begun.

5. Contact

If you have questions about this policy or a specific order, reach out to us at sales@customgloves.ca or 587-210-5520.